How do I return an item?
If an item is received damaged or if an item other than what was ordered was shipped please contact us immediately. Errors in shipments must be brought to our attention within 7 days of receiving the order and must be brought to our attention in the first contact regarding a return.
Firearms and Suppressors:
All sales of firearms, ammunition, and clothing are FINAL, and returns are NOT ACCEPTED unless prior approval is given.
Once a firearm or suppressor is transferred to a customer Meplat Group, LLC will not accept a return or exchange.
Firearms are subject to a minimum of 15% restocking fee if authorized for return due to the additional paperwork required.
Suppressors on which a Form 3 or Form 4 initiated by Meplat Group, LLC have not been approved are subject to a minimum of 35% restocking fee if authorized for return due to the additional paperwork required.
Meplat Group, LLC is not responsible for the reimbursement of any shipment costs or transfer fees due to a firearm being returned.
Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost with no refund issued.
All Other Products:
We accept returns for 100% store credit or refund less 15% restocking fee. This must be done within 30 calendar days after delivery of the product.
All items must be in "new, unaltered, and unused condition". Products cannot have been installed or used in any fashion. Definition of new, unaltered, and unused condition is:
Without showing any signs of wear or damage.
Must contain original packaging in the same condition it was shipped. Products without original packaging will be refused.
Cannot have been installed, used, or test fit in any way.
Refunds are contingent upon inspection of item(s) once we receive the return.
Please do NOT affix the shipping label directly on the packaging for the product. Placing it inside another box will help ensure safe arrival of product. If the factory packaging for the returned is not intact, has been tampered with, or is obscured by tape, shipping labels, etc a higher restocking fee may be assessed. We suggest using the same packaging and boxes that were used in the original shipment if at all possible.
Products returned with missing parts, damage, or in unsellable condition due to customer tampering, use, etc will result in a higher restocking fee or may not be accepted for a return at all.
The original sales receipt or invoice must accompany all returns and include a message from the customer stating if they would prefer a store credit or a refund to the card used at the time of purchase less a 15% restocking fee. Failure to indicate how you'd like the return processed will result in a store credit being issued.
Customers are responsible for ALL shipping costs for returns. Refunds are contingent upon inspection of item(s) once we receive the return.
Store credit will be issued as a gift certificate locked to the customer’s account to automatically be applied to future orders. An email will be sent once the credit has been applied to the account. This credit will be immediately available for use. Store credits are not transferable and have no cash value.
Refunds issued to the original credit card used at purchase will be subject to a 15% restocking fee and will take approximately 3 business days to reflect in the purchasing account from the time we process the return.
Orders canceled after being placed but before shipping are subject to up to a 15% restocking fee.
Meplat Group, LLC
2713 Division St.
Metairie, La. 70002